At CD-Soft, we are committed to providing our customers with the best products and services.
If you have any questions, please speak to a Customer Service representative by phoning 1800 634 050 or emailing info@cdsoft.com.au
2. DOA, DAMAGED, OR INCORRECTLY SHIPPED PRODUCTS
If your product is dead on arrival, damaged in transit, or is incorrectly shipped, contact our Customer Service team. To expedite your return, the product must be returned to us within 30 days of purchase. CD-Soft will not accept any product for return that has not been authorised. You will need the following information to authorise a return, most of which will be on your packing slip or invoice.
- Name and contact details of original purchaser;
- Invoice number or order number;
- Part number of product to be returned;
- Item serial number;
- Date on packing slip or invoice;
- Whether the product box has been opened; and
- Reason for return.
You will need to package and address the product for return including all accessories and manuals. You must ensure that the returned product is suitably packaged to prevent damage during return shipping. We will arrange to collect goods or supply you with a Reply Paid address. You will need to keep a copy of the consignment note as proof that the product has been picked up from you.
If you return a product because it was dead on arrival but we find that the product is in full working condition or any defects or damage were caused after you took receipt of the product, it will be returned to you. You may be invoiced a processing fee and any freight costs associated with the return. These invoiced amounts will be payable within 30 days of receipt of invoice.
If CD-Soft or distributor or warranty agent determines that the product is defective, we will offer a credit, refund or replacement for the original purchase price of the product and associated freight costs.
3. UNOPENED PRODUCTS
CD-Soft does not normally provide refunds where you have simply changed your mind, made a wrong selection, or is not compatible. If you are unsure please contact our sales/support team on 1800 634 050 prior to placing your order. For products in original, unopened and undamaged packaging, you must contact our Customer Service team within 30 days. They can be contacted via info@cdsoft.com.au, our representative will determine if we will accept or decline your request for return, and this may or may not include a restocking fee. If the return is accepted you will need to package and address the product for return. You must ensure that the returned product is suitably packaged in order to prevent damage during return shipping. CD-Soft will not pay nor reimburse any costs associated with a customer-initiated return of unopened products. For products in their original, unopened and undamaged packaging, a credit will be issued for the original purchase price of the product less any associated freight costs. CD-Soft will not accept responsibility for goods, which are damaged whilst in transit back to CD-Soft or Australian distributor. A restocking fee of up to 20% may apply.
4. OPENED PRODUCTS
CD-Soft will not accept any opened product(s) for return unless the product(s) is returnable under this policy, a manufacturer’s warranty or other contract or law. Examples of opened product(s) which CD-Soft accepts for return are:
- Dead on arrival, damaged in transit, manufacturer approved return authority or incorrectly shipped product(s)
- Product(s) which develops a fault due to a cause occurring prior to purchase
- Product(s) of un-merchantable quality
- Product(s) that fails to perform to the manufacturer’s specifications
- Product(s) that fails to perform as advertised
CD-Soft at its sole discretion may accept opened product(s) outside of the Returns Policy. A restocking fee of up to 20% for this service may be charged.
5. SOFTWARE & SOFTWARE LICENSING
Software that is downloaded and serial keys issues cannot be returned.